Government travel card customer service. My information cannot be given to a third party.
Government travel card customer service g. The current travel charge card contract, known as “SmartPay 3,” became effective November 28, 2018. This manual addresses only purchase card services. When you get ready to book travel, verify that your card is ready to accept charges without having to speak to a repre-sentative. You must surrender the Travel Card to your Agency/Organization or to U. , simply call us toll- free at 1-800-790-7206, policy and implementation, travel card program management, training, functional oversight of the Defense Travel System (DTS) and customer support. It is not recommended for personal use although it can be used for such during official travel and tdy/deployments only. I use my personal CC for those. General Services Administration (GSA) has awarded a 15-year contract to IBM to provide a travel and expense (T&E) technology-managed service for the next generation of the E-Gov Travel Service. General Services Administration (GSA), CI Travel actively supports GSA's travel policies through a continuous The MasterCard Government Travel Card helps you to insure and protect your employees and maintains the highest level of customer service. If you do not recognize a transaction appearing on your statement, you are responsible for notifying the contractor bank within 90 calendar days from the transaction date to initiate a Explore the Visa Government Travel Card; Stay connected. Traveler enefits No need to use personal funds for mission-related travel expenses Government Travel Card Cardholder Guide Citi Commercial Cards Government Services. Official government travel is defined as travel under official orders to meet mission requirements. ADTRAV Travel Management is one of the Department of Energy’s Travel Management Centers, providing a full range of travel agent services including, but not limited to, arranging and booking official travel for individuals GOVERNMENT SERVICES TRAVEL CARD PROGRAM CARDHOLDER ACCOUNT AGREEMENT IMPORTANT: BEFORE YOU SIGN OR USE THE GOVERNMENT CARD, READ THIS AGREEMENT THOROUGHLY. OPC - immediately notifies cardholders and/or supervisors of delinquency. 2 KB) Trending News and Updates. IMPORTANT INFORMATION. gov A . 2784a. In the credit card industry, Citi has set the standard for the world. , call at +1-904-954-7850. mil . , call Citi collect at 904-954-7850. Customer Service Virtual Contact our National Customer Service Center for support. The standard processing time for all PCS travel Transaction Dispute Process for the Government Purchase, Fleet and Travel Card programs at customer service representatives 24 hours a day, 7 days a week, every day of the year through the Citibank Customer Service Center at 1-800-790-7206 in the U. Law and may result in criminal or administrative penalties. Management of travel cards; 41 U. Share. Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 866. mil websites use HTTPS. Ensure your card is ready for use when Please Login to CitiManager: home. Customer Service provides support for a wide range of services including: Lost/Stolen card reports CITI Customer Service can be reached at 800-790-7206 (CONUS) or 904-954-7850 (OCONUS). back to your bank account, Government Travel Charge Card (GTCC), or both. But actual airfare and lodging always Contact Citi customer service for immediate support with your account, card, loan, or service via phone, mail, or live chat. records management If your card becomes worn out, damaged or defective in any way, contact the Citi Customer Service Center to request a replacement card. They should not use their government travel card/account for any personal expenses. U. com Customer Service Virtual Agent: 1-800-200-7056 From Outside the U. From your card providers customer service. Is it mandatory to use a federal government travel card/account when traveling? Yes. Please see page 4 for instructions. 5322 (866-TELL-FAA) Contact Us An official website of the United States government. " Unauthorized access is a violation of U. Questions? Contact Commercial Card Services Norfolk toll-free 1-866-670-6462 from the U. If any changes need to be made to an ADTRAV itinerary after September 30, your reservation will be refunded and the trip rebooked through CWTSATO. If the duration of the PCS travel will exceed 15 days, including leave, compensatory absence, proceed time, and TDY in conjunction with the PCS, Citibank Government Travel Charge Card customer service will remain open to support cardholders and APCs and their online CitiManager [citidirect. 31. Implements policy and laws establishing travel and transportation allowances of Uniformed Service members and DoD civilian travelers. For more information on the DTMO or to Welcome to Access Online. Under SDO, charges can be sent to the traveler’s account and the remainder of the expenses claimed on the travel claim Travel managers should ensure that all of their travelers use their government-issued travel charge card/account for all purchases of travel-related services or products such as rental cars, hotel rooms, and telephone or Internet service. Please enter your information to log in. comhome. ). Explore technology Products and E-Gov Travel Service (ETS) is a government-wide travel management service, and currently in its 2nd contracting period, ETS2. Subjects. 5701 note, Creditworthiness of Individuals To Be Issued Government Charge Cards; 10 U. Travel Management Company Assistance. C. S. _____ Phone: ( ) _____ GOVERNMENT TRAVEL CHARGE CARD (GTCC) PERMANENT CHANGE OF STATION (PCS) The PCS Government Travel Charge Card (GTCC) provides travelers an effective, convenient, and commercially The HRG Shared Travel Services (STS) Portal will be migrating to a new interface on February 20, 2022 at 5:00 pm. For assistance call: 866-670-6462 (toll-free) 757-853-2467 (outside U. Defense Travel This page provides some of the most frequently asked questions related to Travel Pay. . In accordance with the Federal Travel Regulations (FTR), Section 301-51, Paying Travel Expenses, agencies are required to pay for official travel Government Travel Card. Travel Card Cardholder Guide Our Customer Service Center is committed to satisfying the needs of all Citi DoD Travel Cardholders. Official Customer Support . Just call Citi customer service number on the back of your card and follow the prompts. Section IV - Cardholder Information 4. My information cannot be sold. The DTMO works with the service CPMs and Citi on establishing direction, setting policy and centrally managing the travel card program. Our Customer Service Center is committed to satisfying the needs of all Citi DoD Travel Cardholders. Travel Card U. Presumably you have gotten reimbursed by the time that bill is due. Purchase Card U. Therefore, no expectation of privacy is to be assumed. It provides general guidelines and policies for the administration of Centrally Billed with the terms, conditions and procedures contained in the Citi Government Services Travel Card Program Cardholder Account Agreement that will accompany the card. DoD Travel News. What should Abigail do? - Warning. The Defense Travel Management Office's Government Travel Charge Card (GTCC) Program provides travelers with a safe, effective, convenient, and commercially available method to pay Login to TraX and click Travel Assistance to create a help ticket or check the status of an existing ticket. 5. Created 2 years ago. The program, however, is managed through your active duty unit of assignment's GTC Program Manager. Unauthorized All receipts, flight itineraries, 2 copies of PCS orders plus amendments (front and back), and your Government Travel Card billing statement are required. and Canada or, if dialing from international locations, call 0405 USE OF THE TRAVEL CARD 040501. Share sensitive information only on official, secure websites. The Travel Assistance Center (TAC) provides DoD-wide support for issues unresolved or unaddressed at the local level. Ensures travel claims are reasonable, compliant, and accurate. Disbursements. ConcurGov allows the traveler to make airline, lodging, and rental car reservations. ” The SmartPay program issues government travel charge cards and are branded as either VISA or MasterCard cards. The multi-currency Travel Card enables its holder to pay in 100 different currencies at best exchange rates with ZERO exchange rate conversion! You can use the Travel Card in two ways: Pre Citi Commercial Cards Government Services . At my agency, supervisor and division director are notified if balance is not paid, and if it happens 3 times, you lose card privileges. Laws, Regulations, and Policy Governing the DoD that apply) - ANSWER-Only people who need my information have access to it. Bank. Introduction. What is Section 889 and how does it apply to purchases? If you have any questions or need assistance with your government travel card account, reach out to the card issuer’s customer support services. 1940731 01/20 1 of 11 Central/CBA Travel Account Setup Form Citibank® Government Travel Card Program For Citibank Use Only CO # Routing & Sign-off Client Assistance Unit Interface Ops Help Desk 6996 Instructions: Use this form to request setup of a Centrally Billed Account. If outside the U. Create. • When an individual first applies for a travel card and then every three years ConcurGov Solutions is a government travel system that provides Federal travelers with completely automated travel planning and reimbursement capabilities. government implemented a travel charge card program called “GSA SmartPay. Include personal and employment information, along with travel frequency. Transaction Dispute Process for the Government Purchase, Fleet and Travel Card programs at customer service representatives 24 hours a day, 7 days a week, every day of the year through the Citibank Customer Service Center at 1-800-790-7206 in the U. are not in official government travel status. Submit this application to your supervisor for approval. Travel Assistance Center. Impact of the Potential Government Shutdown on Official Travel ; DoD Authorizes Additional 7 Days to CONUS Temporary Lodging Expense; Additional Reimbursement Authorized for Pet Transportation from Countries with Higher Rabies Risk; Early-Bird Rates for in the management of the Citi Department of Defense (DoD) Government Travel Charge Card (GTCC) program. Inside the U. This guide Government Travel External website opens in a new window Join Login {{countryName}} {{countryMobileName}} Etihad. Press Release United States Prevails in USMCA Dispute on Biotech Corn. 1 Chapter 2. GSA SmartPay 3® Contractor Banks ; Bank Contact Information. This service will enable all program participants to obtain The Citi DoD Travel Card is accepted at greater than 35 million locations worldwide. Call Citi Customer Service, or log on to CitiManager, to quickly obtain balance and payment information, replace a lost or stolen card, set up a PIN, check the status of your Citi Commercial Cards Cardholders can also call the Citibank customer service number on the back of their card and use the self-service automated telephone system. Helpful Links. PLEASE RETAIN THIS AGREEMENT FOR YOUR RECORDS. It provides essential information on the GTCC program, including how to obtain, use, and pay ETS supported by CWTSato Travel is the Coast Guards all-in-one travel system that will assist our members with booking travel, creating and approving orders and submitting travel claims. ) Reduce Travel Card Delinquencies. 3. Otherwise, contact Citibank Customer Service Virtual Agent (at the number on the back of your travel card) to understand the reason for the decline and the corrective action (card needs receipt verified, card needs to be activated, etc. Under this program, USAID selected the Citibank “Visa” card for Purchase and Travel Card services. This service will enable all program participants to obtain Log in to Citi Commercial Cards to manage your business expenses and travel. Informing your bank or credit card company about when and The DTMO Travel Card Program class educates DoD travelers on the basics of the Government Travel Charge Card (GTCC) and is also referred to as “Travel Card 101” training. Effective May 15, 2014, Handbook F-15, Travel and Relocation, is revised to reflect the elimination of cash advances for nonbargaining unit employees utilizing the cash withdrawal feature of the government-issued individually billed travel card. URL: https://cardactivation. Cardholders who have a credit balance on their account will be provided information on how to request the refund when selecting option #1 from the menu. , simply call us toll-free at 1-800-200-7056, 24 hours a day, seven days a week, every WASHINGTON – The U. For Travel Managers only: Travel managers may request paper statements on behalf of requesting cardholders by calling Citi Client Account Services. In addition, your card can be used only for official Agency/ Organization travel and travel-related expenses. -based dedicated card call centers. Here’s how you know. Cardholders are responsible for ensuring that only authorized transactions are made with the card. The system is paperless and allows for the electronic submission of documents. Travel Management Companies (TMCs, or Commercial Travel Offices/CTOs as they're referred to in the Defense Travel System) arrange official travel on behalf of military and civilian travelers in accordance with DoD Instruction 5154. When you are preparing to use your new card, please read What To Do Enter in your 16-digit DoD Travel Card account number; Enter the last 4-digits of your Social Security number; Wait for system to provide balance, available credit, available cash, last How To Get Into An Account On A Government Travel Card? Citi Customer Service or CitiManager can be used to obtain balance and payment information, replace lost Cardholder Servicing: 800-200-7056 (Toll-Free) 757-852-9076 (Collect/Outside US) Agency Program Coordinator (APC) Servicing: 866-670-6462 (Toll-Free) 757-853-2467 The Citi Government Travel Card is accepted at 27 million merchant locations and 1,500,000 ATMs worldwide. Log in. , simply call us toll- free at 1-800-790-7206, You are accessing this computer system in order to service the U. Index Welcome 1 Cardholders Benefit 1 Lost Luggage Insurance 2 Travel Accident Insurance 2 Key Responsibilities 2 Authorized Use 3 Authorization Controls 3 ATM Usage 4 Winston, an expert on the use of the government travel charge card, discussed how to properly use a charge card and settle travel claims when PCS'ing aboard Marine Corps Base Quantico, Va. Government travel charge card. DoD Instruction 5154. Reporting the card/account as stolen does not relieve the card/account holder or the government of payment for any transactions that were made by the card/account holder prior to reporting it stolen. 3 and 3. mil website belongs to an official U. DHS Travel Card Training. gov website. Study tools. , call Citi at +1-904-954-7850. Visit our Customer Service Support page or Call 800-124-8000. Welcome to the Citi Government Purchase Card Program Official Government purchasing has just become easier with the Citi® Government Purchase Card. I acknowledge that I will be liable for all transactions made with my card Joint Travel Regulations. Travel Policy Compliance. Our Customer Service Center is committed to satisfying the needs of all Citi Government Travel Cardholders. Technology Toggle submenu. 8. Contact the issuing banks for answers to specific questions related to card/account information. mil Table of Contents Chapter 1. · More View all CWT jobs in Fort Belvoir, VA - Fort Belvoir jobs - Travel Consultant jobs in Fort Belvoir, VA; Salary Search: Defense and Government Travel Consultant II (exp) Onsite Fort Belvoir- Virginia salaries in Fort Belvoir, VA; The USAID Worldwide Purchase Card Program became effective throughout USAID in 1998. Join us on LinkedIn. The Travel Card remains the property of U. Citi’s Client Services lines are dedicated solely to supporting APCs and are available Monday – Saturday from 7:00AM - 9:00PM EST. Contains personally identifable The GTC (government travel card) is used for official travel and in most cases its use is required for airline tickets and hotel stays. · More View all CWT jobs in San Antonio, TX - San Antonio jobs - Travel Consultant jobs in San Antonio, TX; Salary Search: Defense & Government Travel Consultant II (experienced) VIRTUAL salaries in San Antonio, Emergency account setup and 24 hour card delivery (Sections 3. A . We have Government Travel Charge Card Program May 2022 . Agency/Organization Program Coordinator (A/OPC) – An appointed employee serving as the point of contact and administrator for an organization’s travel cards. The following criteria apply to these special fares: They are fully refundable, even if the Customer no-shows their flight. Online Travel Card Application Instructions; Travel Management: DOC Travel Government Travel Card Program Instructions: Use this form to request a Travel account transaction within the last 12 months to be transferred to another account. Since 1812, Citi has been serving customers with innovative banking and financial solutions. You may also need to contact your APC depending on the decline reason. under the terms of the master contract and/or the terms of the task order issued by your Agency/Organization. Find important guidance on reducing travel card delinquencies to ensure traveler compliance with policy. The Act allows an agency back to your bank account, Government Travel Charge Card (GTCC), or both. These include the following: • Air and Rail Tickets • If you believe your card has been lost or stolen, inform your A/OPC and supervisor immediately. Do obtain cash advances for official travel through the Department include rebates returned from the travel card vendor (allowing the Services to bring dollars back to their programs), reduced costs of issuing and reconciling travel advances, greater access to travel data to help imp rove and implement new travel programs , and exemption from lodging taxes in some states . gov websites use HTTPS A lock ( ) or https:// means you’ve safely connected to the . The government is preparing the next iteration of an end-to-end travel and expense service, called ETSNext. No other member of your family, office or Agency/ Organization is authorized to use it. Government Travel Services Call CI Travel Location Service Request Form. DoD Authorizes Additional 7 Days to CONUS Temporary Lodging Expense ; Additional Reimbursement Authorized for Pet Transportation from Countries with Higher Rabies Risk; Early-Bird Rates for GovTravels 2025; Certain Forms Removed from DTS; DoD to GSA Contact Numbers (for federal agencies, excluding Department of Defense) Cardholder Servicing: 1-800-790-7206 (Toll-free). Impact of the Potential Government Shutdown on Official Travel ; DoD Authorizes Additional 7 Days to CONUS Temporary Lodging Expense; Additional Reimbursement Authorized for Pet Transportation from Countries with Higher Rabies Risk; Early-Bird Rates for JetBlue has been awarded the General Services Administration contract for certain markets to sell negotiated fares to federal government employees for air travel. Your supervisor’s endorsement is crucial for processing your request. After receiving the forms, complete the application. An official website of the United States government Here's how you know Official websites use . Exceptional dedicated customer services, wherever you are. This is a U. for Travels and More. Frequently Asked Questions. Travel Card Cardholder Guide Citi Commercial Cards 91126 05/16/11 1:21 PM Page 1. 2. In the U. about opening a new Citibank ® CorporateTravel Card account: To help the United States Government fight terrorism and money laundering, Federal law requires us to obtain, verify, and record information that identifies each person that opens an Citi, Citi and Arc Design and CitiManager are registered service marks of Citigroup Inc. Reply reply Bird_Brain4101112 • That’s why I said travel expenses. This includes temporary duty (TDY) and, per Component guidance, permanent change of station (PCS) travel. My information cannot be given to a third party. Department of Defense organization in the United States. Outside the U. 101 note, Administrator; DoDI 5154. Defense Travel Management Office 1 defensetravel. Once the voucher is completed, it will be reviewed for accuracy and forwarded to the Air Force Financial Services Center, located at Ellsworth AFB, for processing/payment. If you do not have the card number, you can enter # each time the system prompts you for the account number. Secure . Governments are building the future of public disbursements with digital payments, to create more effective, responsive, and inclusive programs with lower costs. The A/OPC oversees the administration of the Government Travel Card Program in accordance with law, regulation, and policy. Plastic Type: Card type selection: 1) Government Standard: GSA-designed standard card. Students also studied. Agency Program Coordinators (APCs) are the primary points of contact for travel card information. 2 [whs. Louis, MO 63179-0428. CHCO - may initiate salary offsets to cover unpaid travel card balances. These include the following: • Air and Rail Tickets • Citi Travel is a travel booking portal that gives eligible Citi card members access to book flights, hotels, rental cars, and attractions at competitive prices, along with 24/7 customer support. GOVERNMENT TRAVEL CHARGE CARD ALTERNATE CREDIT WORTHINESS EVALUATION PRIVACY ACT STATEMENT AUTHORITY: 5 U. You can access the class 24 hours a day, 7 days a week through the Travel Explorer (TraX). As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Impact of the Potential Government Shutdown on Official Travel ; DoD Authorizes Additional 7 Days to CONUS Temporary Lodging Expense; Additional Reimbursement Authorized for Pet Transportation from Countries with Higher Rabies Risk; Early-Bird Rates for Travel Card The GSA SmartPay Travel Card, including IBA, CBA, and Tax Advantage by Citibank is intended for use by designated individuals for offcial Government travel and authorized travel-related expenses. Study guides. * Abigail has just received a deployment notice and contacts the TMS to schedule her trip. Welcome to Citi ® Commercial Cards! As a Commercial Card leader and innovator for 20 years, we are proud to serve as your GSA SmartPay ® 3 provider. Handbook F-15, Travel and Relocation 3 Tools for the Traveler. Index Welcome 1 Cardholders Benefit 1 Lost Luggage Insurance 2 Travel Accident Insurance 2 Key Responsibilities 2 Authorized Use 3 Authorization Controls 3 ATM Usage 4 Customer Support. Food purchases on your government travel card are paid back to the card provider by you. and Canada or, if dialing from international locations, call 757-853-2467. e. 1: 1. Skip to main content An official website of the United States government. In addition to the standard features government travelers have come to expect, the new travel platform, ETSNext, will provide a more intuitive An elite agency that delivers results. General Services Administration Federal Government commercial cards program. Government Cardholder Benefits Site. Mileage reimbursement rates Reimbursement rates for the use of your own vehicle while on official government travel. In the credit card industry, Citi has GSA establishes the maximum CONUS (Continental United States) Per Diem rates for federal travel customers. Additionally, when you book through the Citi Travel portal using ThankYou ® rewards cards, you can earn ThankYou ® points on your travel spending which can then be redeemed to be used Citibank Online offers convenient travel services, including bookings and exclusive benefits for Citi cardholders. Citibank ® Government Purchase or Travel Card Maintenance Form CB2 o vernment Purchase or Travel Card Maintenance page 1 of 3 1352467 08/15 *With revisions, a new card will automatically be sent. Defense Travel Management Office i defensetravel. WA Seller of Travel 604383209 CA Seller of Travel 2129558-50 Government Travel Card. Keep the customer support contact information readily available for quick U. Handbook F-15 Revision: Travel Cards. 24/7 customer service assistance) – Temporarily lifting creditworthiness assessments for travel cards in accordance with OMB Circular A-123, Appendix B Citibank Customer Service 800-200-7056 Agency Program Coordinator (APC) Name: _____ Email: administrative or disciplinary action. 904-954-7850 (Outside US). Find commercial flight schedules as well as all Government contract schedules and fares with the 8 airlines in the program, Per Diems, hotels, car rentals and more. Per Diem. , Army, Navy, Air Force, Marine Corps, Space Force, Coast Guard, National Oceanic and Atmospheric Administration Commissioned Corps, and Public Health Service Commissioned Corps), The government travel credit card program has existed since the mid-90s, and has gradually grown to be the required form of payment for almost all official travel. RELEASED - Printed documents may be For federal customers For workers in federal buildings Workplace Per diem rates look-up Allowances for lodging, meal and incidental costs while on official government travel. For some jobs, the card is a requirement, and losing it can result in termination. : 1-757-852-9076 Information above appears on the back of your card. GTCC and PCS-TLE/TLA: With transfer season approaching, we wanted to direct your attention to what is appropriate GTCC use for PCS travel. Staffed by a team of trained analysts, the TAC offers escalated assistance across the spectrum of defense travel including help with DTS issues, Commercial Travel Programs, and Travel Policy. Since you get per diem for food and other expenses, it’s up to you. com Top of page. Fleet Card Voyager Network PO Box 13050 Overland Park, KS 66282-3050. These include the following: • Air and Rail Tickets • Address. Archived Meal Rates Mileage Rates The travel card/account will be printed in the cardholder’s name and must not be used by any other person. _____ Phone: ( ) _____ GOVERNMENT TRAVEL CHARGE CARD (GTCC) PERMANENT CHANGE OF STATION (PCS) The PCS Government Travel Charge Card (GTCC) provides travelers an effective, convenient, and commercially Travel Card Cardholder Guide Citi Commercial Cards 91126 05/16/11 1:21 PM Page 1. The Joint Travel Regulations (JTR) implements policy and law to establish travel and transportation allowances for Uniformed Service members (i. Jane has just 3. For any questions, contact that person or your Unit Reserve Coordinator. citi. One of an elite group of Government Travel Management Companies certified by the U. Discover the latest case studies, thought leadership, and news about digital payment transformation for governments. Customer Service is available 24 hours a day, seven days a week, 365 days a year. 3-2 Government Travel Card Government Travel Charge Card Program May 2022 . Cardholders are responsible for using their Travel Card in accordance with Card Program Official Government Travel has just become easier with the Citi® Government Travel Card. Bank Contact Information . APC Guide May 2022 . The HRG Shared Travel Services (STS) Portal will be migrating to a new interface on February 20, 2022 at 5:00 pm. USDA Government Travel Charge Card Regulation; US Bank Cardholder Guide (PDF, 143 KB) Travel Charge Card Do’s and Dont’s (PDF, 426 KB) Inter-Departmental Hierarchy Transfer Request (PDF, 175 KB) Payment Transfer Request (XLSX, 72. The cardholder is personally liable for all charges made on their travel card/account. , call collect at 1-904-954-7850. The last time she saw it was the week before when she was returning from a trip for training. Flashcards; Learn; Test; Match; Q-Chat; Created by . Supervisor - determines which employees in their organization should apply for a travel card. Register ; Call us on 800-124- 8000. Ownership of the Travel Card . Form for requesting a new Travel Card. You must call Customer Service to have card activated. Winston Travel Regulations; A/OPC List By Bureau; Travel Management Handbooks; Conference Information; Travel Alerts; Travel Charge Card Program. GTCC use is mandatory for PCS travel UNLESS travel exceeds 15 days. I understand that it is my responsibility to notify Citi at 1-800-790-7206 (overseas call 904-954-7850) immediately if my card is lost or stolen. 192 Ballard Court, Suite 200 Virginia Beach, VA 23462. GSA issues Government Purchase and Travel Cards under the umbrella of its SmartPay Program. com Opens an external webpage Logout secondary navigation 0203 Definitions. , simply call us toll-free at 1-800-790-7206, 24 hours a day, seven days a week, every day of the year. Numbers in parentheses correspond to numbers on guide sheet on page 3. Government Travel Card 101 (Version As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during and after their business trips. 6 Authorized Use Your card has been embossed with your name on it. Department of Transportation. In this Agreement (“Agreement”), “Card” means the denclosed Citibank Integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe . As a result, more service Travel Policy Compliance DoD Instruction 5154. Should you notify your bank when traveling? Let your bank know your plans. It is for your use only. Government Travel Card Individual Liability Application Note: This form should be completed by the Agency/Organization Program Coordinator with the required information input from the Applicant. Program Management. Our Customer Just call Citi customer service number on the back of your card and follow the prompts. Do remember your card has a charge limit for food and automatic teller machine (ATM) withdrawals. 1 / 25. Split Disbursement: Split Disbursement is a process all GTCC holders are strongly encouraged to use when Otherwise, contact Citibank Customer Service Virtual Agent (at the number on the back of your travel card) to understand the reason for the decline and the corrective action (card needs receipt verified, card needs to be activated, etc. Agency Government Travel Card. Joint Travel Regulations. Requirement for Use Unless otherwise exempt (see section 0406), all DoD personnel (military or civilian) are required to use the travel card for all authorized expenses relating to official government travel. Please complete the application by typing in the data and printing to sign and fax. You can use it for Who is responsible for ensuring all charges are paid on the government travel card (GTC) by the statement due date? The cardholder is responsible for all charges on the GTC. Bank PO Box 790428 St. JTR Chapters 1-6 & Appendices ↗ Changes Supplements Computation Examples Archive Travel Policy Compliance DoD Instruction 5154. We are here to answer your questions and provide the assistance you need. These benefits include: MasterRental ® Insurance Coverage. How to use the bank’s online account access website. 7. Official websites use . Laws, Regulations, and Policy Governing the DoD Do contact the bank customer service number in a timely manner, if you have questions about your monthly bill. For cardholders: To request paper statements by phone, call Citi customer service at 1-800-790-7206. In the credit card industry, Citi has Cardholder Customer Service Domestic and international cardholders may seek live help from our Customer Service at two U. It also improves financial and traveler readiness CORPORATE TRAVEL CARD SETUP FORM. Welcome to the Citi Government Travel Card Program Official Government Travel has just become easier with the Citi® Government Travel Card. Per Diem Rate Lookup Meal Rates. Federal Government information system that is "FOR OFFICIAL USE ONLY. Card/account holders can also contact the bank directly by calling the customer service phone number listed on the back of their card. The mere presence of a GTC in your name does not impact your credit and the issuance of 1 Government Travel Charge Card Cardholder may elect to have some portion of their travel claim reimbursement paid directly by Defense Finance and Accounting Service (DFAS) to their travel card account via Electronic Funds Transfer (EFT). Responsible use of your government charge card entails three main activities: Ethical use of the card for official government travel expenses only; Timely and accurate reporting of charges (often with printed receipts); Timely payment of the card’s balance While the card is a "government" card, it's actually in your name, using your credit. Alternatively, you can contact the bank at the customer service number at 1 (800) 790-7206, 24/7. 31 Defense Travel System Regulations ↗ Government Travel Charge Card Regulations ↗ MyGovTrip offers travelers the most accurate and up-to-date information for both official and leisure travel. Once approved, the application goes to the agency’s The Citi Government Travel Card is accepted at 27 million merchant locations and 1,500,000 ATMs worldwide. Formally outlines procedures and regulations related to the management of specific commercial travel programs. 1 Acronyms and Icons. Looking for more information on GSA SmartPay? Please visit the GSA SmartPay program website. , call 757-852-9076. Fleet Card PO Box For help, contact Citi customer service at 1-800-200-7056. Call 1-888-HELP1GO (1-888-435-7146) for 24-hour travel assistance. Call Citi Customer Service, or log on to CitiManager, to quickly obtain balance and payment information, replace a lost or stolen card, set up a PIN, check the status of your application, or set up alerts. If you don't pay, it impacts YOUR credit. Remember, the TAC cannot make, change, or ticket Official travel for the Department of Defense just became easier with the Citi Department of Defense Travel Card. Skip to main content; Skip to "About government" We have archived this page and will not be updating it. 4 of the SP3 Master Contract contains specific requirements) – Increased customer service demands (e. APC - overseas OPCs. Contact Your TMC t hasn't become compromised. Featuring the best practices in industry and plug-and-play components, Defense Travel System streamlines the entire process involved in global Department of Defense (DoD) travel. Bank at their This article provides instructions for Government Travel Charge Card (GTCC) cardholders in reducing travel card payment delinquencies. Card/account holders, please contact your agency’s issuing bank directly about: Specific account issues. dod. Defense Travel Management Office 4800 Mark Center Drive Suite 05E22 Alexandria, VA 22350-9000 571-372-1300 Contact the E-Gov Travel Management Office for questions and advice about ETS travel management service. 31, Vol. The U. citidirect. When she looks for her card, she cannot find it. This system is "FOR OFFICIAL USE ONLY," and is subject to monitoring and recording to the extent permitted by law and/or regulation. A lock or https:// means you’ve safely In order to better support the global nature of their customers, Department of Defense (DoD) Government Travel Charge Cards are now being issued with both magnetic stripes and chip-and-PIN The Travel and Transportation Reform Act of 1998 (Public Law 105-264) [PDF, 9 pages] mandates the use of the government contractor-issued travel card/account for all employees on official government business. The Citi Government Travel Card is accepted at 27 million merchant locations and 1,500,000 ATMs worldwide. ONLY FAX to (605) 357-2092. US Government is printed on the card; 2) Quasi-Generic: Plain silver plastic embossed with Government-assigned account number; 3) Generic: Plain silver plastic embossed with NON-Government-assigned account number. 835. , please call 1-800-790-7206. Provides full-value-primary loss coverage (up to $50,000) and secondary personal effects coverage for rental vehicles for up to 31 consecutive days. We’ll help you find the answers you’re looking for, whether you’re an agency customer seeking support on an existing order, an industry vendor seeking to explore opportunities for your business, or someone trying to learn more about how we help government agencies purchase goods and services. Drewski2122. gov website belongs to an official government organization in the United States. mil, PDF, 11 pages]. ONLINE SERVICES Travel Card The 100-Currency Card . Choose a topic to view answers to common questions related to DoD travel policies and programs. Travel cards will remain operational to the extent accounts The MasterCard Government Travel Card helps you to insure and protect your employees and maintains the highest level of customer service. hello quizlet. Bank can revoke your right to use the Travel Card . She is asked to verify the credit card information that is listed in the system. Required felds denoted by Government Travel Card use is mandatory for official travel expenses. Access more than 800 additional FAQs [login required] in the TraX Knowledge Center. Warning. They can provide guidance on various account-related matters, such as reporting lost or stolen cards, disputing charges, or updating your account information. cards. The Citi ® Commercial If your card becomes worn out, damaged or defective in any way, contact the Citi Customer Service Center to request a replacement card. Match each role to the description of responsibilities. DOD GTCC Regulations; GTCC mandatory use policy memo Study with Quizlet and memorize flashcards containing terms like Which item is a benefit of using the travel card?, Which statement about an individually billed account (IBA) is true?, Which situation will most likely result in an individual being issued a restricted travel card? and more. Cardholders can also speak to a customer service Travel managers should ensure that all of their travelers use their government-issued travel charge card/account for all purchases of travel-related services or products such as rental cars, hotel rooms, and telephone or Internet service. 31, V4, “Commercial Travel Management: DoD Customer Service number on back of your card 1 Activate your card by completing the ‘Card Receipt Verification’ process and establishing your PIN. APC Guide June 2021 . Agency/Organization Program Coordinator (A/OPC) Servicing: Government Services Cardholder Guide Travel Important Information for all GSA SmartPay® 3 Travel Card Users Enclosed in this booklet you will find: • Cardholder Agreement • $250,000 Worldwide Automatic Travel Accident Insurance • Cardholder Guide RELEASED - Printed documents may be obsolete; validate prior to use. CCCM is divided into two separate divisions: Data Management Division: Handles data, reporting ETS supported by CWTSato Travel is the Coast Guards all-in-one travel system that will assist our members with booking travel, creating and approving orders and submitting travel claims. When the trip is complete Chapter 2. Contact GSA’s Center for Charge Card Management (CCCM) for answers to general questions about GSA SmartPay®. 6. Any amounts charged in excess of the • The Government Travel Charge Card (GTCC) is mandated to be used by DoD personnel to pay for authorized expenses when on official travel unless an exemption is granted. , simply call us toll-free at 1-800-200-7056, 24 hours a day, seven days a week, every day of the year. They have no penalties for changing, cancelling or refunding. Here’s how you know . After three entries of #, you will get a CITI Customer Service Representative. c. Do be aware that vendors report to the Department on the use of the card for non-travel related expenses. Which travel reservation service is authorized for all DHS travelers' Transfer Transaction Form for Travel Accounts Citibank® Government Travel Card Program Instructions: Use this form to request a Travel account transaction to be transferred to another account. Customer Service Virtual The Rules of a Government Travel Card How to Responsibly Use Your Government Travel Card. com] will remain available. 31 Defense Travel System Regulations ↗ Government Travel Charge Card Regulations ↗ Travel & Transportation Rates. Citibank Customer Service 800-200-7056 Agency Program Coordinator (APC) Name: _____ Email: administrative or disciplinary action. The A/OPC can arrange for a replacement card account and can even request expedited processing and delivery of the new card to an alternate address. bqdivhofmadjlidvxeenvctaifvjaydxutyyytdsdxchhti
close
Embed this image
Copy and paste this code to display the image on your site